2020 Mercedes-benz Sprinter 2500 reliability record
Every consumer complaint and recall the U.S. government (NHTSA) has on file for the 2020 Mercedes-benz Sprinter 2500 — the repair risk behind the ownership cost.
- NHTSA complaints
- 132
- 115 in the last 5 years
- Top problem area
- ELECTRICAL SYSTEM
- 20 complaints
- Recalls on record
- 22
- see below
- Reported harm
- 5 reported crashes · 1 fire
How this record compares
raw NHTSA counts, not defect ratesComplaint rank
#3,500
of 4,194 vehicle records
Vs Mercedes-benz median
-37
median 169 across 69 Mercedes-benz records
Vs 2018-2022
-132
median 265 complaints in 474 records
Top component share
15%
Electrical System: 20 complaints
What owners report fails — 2020 Mercedes-benz Sprinter 2500
- ELECTRICAL SYSTEM 20
- POWER TRAIN 17
- ENGINE 15
- SERVICE BRAKES 10
- UNKNOWN OR OTHER 9
22 recalls on record for the 2020 Mercedes-benz Sprinter 2500
- NHTSA 24V930000 · 2025 · ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PA A display that is too bright can make it difficult for the driver to see critical safety information, increasing the ris
- NHTSA 23V874000 · 2024 · STRUCTURE:BODY Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during
- NHTSA 23V875000 · 2024 · STRUCTURE:CRITICAL FASTENERS Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the ris
- NHTSA 23V876000 · 2024 · STRUCTURE:CRITICAL FASTENERS A detached partition wall can increase the risk of injury.
- NHTSA 21V153000 · 2023 · LATCHES/LOCKS/LINKAGES:DOORS:LOCK In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle
Estimate the 5-year cost to own a 2020 Mercedes-benz Sprinter 2500
A vehicle's complaint record hints at the repair and maintenance budget you'll need. Add your state, purchase price, and mileage to the TCO calculator for the full picture.
Open TCO calculatorThese are unverified consumer reports and manufacturer recalls filed with the National Highway Traffic Safety Administration — not validated defect rates, and not adjusted for how many 2020 Mercedes-benz Sprinter 2500 units were produced or sold. High-volume and older vehicles naturally accumulate more complaints. Use this as one research signal, not a verdict on any individual vehicle. Data as of 2026. Source: NHTSA Office of Defects Investigation (public domain).
Frequently asked questions
Is the 2020 Mercedes-benz Sprinter 2500 reliable?
NHTSA has 132 consumer complaints on record for the 2020 Mercedes-benz Sprinter 2500 and 22 recalls. The most-reported problem area is electrical system (20 reports). These are unverified consumer reports filed with the government, not validated failure rates, and are not adjusted for how many 2020 Mercedes-benz Sprinter 2500 units were produced — popular vehicles naturally accumulate more reports.
What are the most common problems with the 2020 Mercedes-benz Sprinter 2500?
Owners most often report problems with: electrical system (20), power train (17), engine (15), service brakes (10). Each figure is the number of complaints filed with NHTSA for this exact model year.
How much does it cost to own a 2020 Mercedes-benz Sprinter 2500?
Ownership cost depends on your state taxes, insurance, fuel, and the maintenance the vehicle's reliability record implies. Use the CarOutlay 5-year TCO calculator to estimate the full cost including the repair risk this complaint record suggests.